FREQUENTLY ASKED QUESTIONS

At VanEssential, we ship all orders as quickly as possible. If your order has not yet shipped, we will happily make any necessary changes or cancellations. However, if your order has already shipped, we cannot make any modifications or cancellations. Instead, you will need to go through our standard returns process if you would like to exchange an item or receive a refund. Please contact us immediately if you need to change or cancel your order.

A confirmation email will be sent automatically if an order is successfully placed. Please allow a few minutes for the email to arrive. If you have not received the email, it could be due to one of the following reasons: 1) the order was not successfully placed or your payment method was declined; 2) there is a typo in your email address or the wrong email address was auto-filled at checkout; or 3) the email was sorted into the spam folder. Please contact our customer service team for assistance if you did not receive your confirmation email.

If your order has not yet shipped, we can change your address without issue. Please contact our customer service team immediately, and they can assist with a change of address.

Unfortunately, we are unable to accept orders over the phone. If additional assistance is needed, please contact our customer service team, and we will do our best to help you.